Terms and Conditions

Terms & Conditions – Ullenyarns

These terms apply to all purchases made through ullenyarns.com.

Seller information
Ullen Yarns
Ullen Yarns AS
Organization number: 935 607 329
Address: Sundstredet 143, Moss, Norway
Email: hello@ullenyarns.com

Prices
All prices are listed in NOK and include VAT unless otherwise stated. Shipping costs are added at checkout.

Payment
We accept payment via the methods offered at checkout, such as card payment, Vipps, Klarna, or PayPal. Payment is processed securely by third-party providers.

Order confirmation
When your order is completed, you will receive an order confirmation by email. Please review it carefully and contact us if there are any errors.

Delivery
We ship worldwide. Orders are normally shipped within 1–3 business days. Delivery times and shipping costs vary depending on destination and shipping method.

Right of withdrawal
Consumers residing in Norway or the EU/EEA have a 14-day right of withdrawal in accordance with applicable consumer protection laws. The withdrawal period begins the day you receive the goods.
Customers outside the EU/EEA are offered a voluntary 14-day return policy unless otherwise stated.
To exercise the right of withdrawal, you must notify us in writing before the deadline.

Returns and refunds
Returned items must be unused and in original condition. The customer is responsible for return shipping unless otherwise agreed. Refunds will be processed within 14 days after we receive the returned goods.

Complaints
If the product is defective, applicable consumer protection legislation applies. For consumers in Norway, the Norwegian Consumer Purchases Act (Forbrukerkjøpsloven) applies. Please contact us as soon as possible if you wish to make a complaint.

Disputes
These terms are governed by Norwegian law. Mandatory consumer protection laws applicable in the customer’s country of residence remain unaffected.
Disputes should be resolved amicably. If this is not possible, Norwegian consumers may contact Forbrukerrådet. Norwegian courts shall have jurisdiction unless mandatory consumer law states otherwise.